Careers

Customer Account Manager 
Reporting to: MD 
Location: Mentmore Terrace, E8
Salary: 25k+ [D.O.E]
***APPLICATIONS CLOSE 17TH SEPT, INTERVIEWS 22ND - START IMMEDIATELY***

Main Responsibilities
- Management of wholesale client order accounts [B2B] & online orders [B2C]
- B2B & B2C delivery/logistic management of orders
- B2B invoicing
- On-line inventory management
- Deliver a high level of customer service - both B2B & B2C
- Liaison between client and production team
- B2B: establishing & maintaining relationships - contact, visit & sample drop offs (new products) on a regular basis
- Gather regular feedback from clients and customers eg: quality of product and report back to Production
- Provide the highest level of customer service by responding to inquiries and complaints in a professional, empathetic and timely manner
- Managing our account with DPD including making claims where necessary
- Analysing and evaluating sales channels 
- Liaising with the production team to manage stock levels and update web shop/customers
- Identify New Business Opportunities, build new Client list, keep up to date on - - New Restaurant/Deli Openings - generate sales 
- Coordinating with other team members to ensure the smooth running of the business
- Setting up and accompanying new business meetings as and when required 

Requirements
Organisation Skills: Very well organised and methodical
Punctual: ability to manage your time effectively
Comms: Excellent interpersonal communication skills
Passion: The desire to be part of brilliant food business, dynamic team and a fast growing business with a lot of opportunity to personally grow.

The above list of responsibilities is not exhaustive and you may be required to undertake additional tasks.

Key Attributes   

The ideal candidate will be professional, honest, responsible and fun. We are looking for someone who understands and believes in the Secret Smokehouse brand and who is willing to go above and beyond to help us fulfil our mission of being the best smokehouse in the UK.
We have exceptionally high standards, are a hard working tight-knit team and are tenacious and dedicated.
We love our customers and clients and we want to provide them with the best possible products and service.

If this sounds like you, please send a CV and cover letter to: careers@secretsmokehouse.co.uk

 

Commis Chef/Junior Production Assistant 
Reporting into: Production Manager
Hours: 8.00am - 5.30pm Mon-Fri (training 4-6 weeks)
Location: Mentmore Terrace, E8
Salary: £19-21K (D.O.E) 

Role
- Supporting the Production Manager with the day-to-day smooth running of production
- Hands on learning of the curing and smoking process, pin-boning and slicing
- Preparing daily wholesale and direct-to-customer orders
- Maintaining the highest possible standards of cleanliness and hygiene
- Acting as an ambassador for the brand and making a positive contribution to the team culture
- Maintaining absolute levels of professionalism at all times Serving shop visiting customers   

Main Responsibilities
- Preparation and slicing Production prep for pate, mayonnaise, fish pies and other products
- Packing and prepping all orders (wholesale and direct-to-customer)
- Restocking shop counter display
- Following daily cleaning schedule
- Following strict hygiene policy Implementing all HACCP procedures and CCPs 

The above list of responsibilities is not exhaustive and you may be required to undertake additional tasks. 

Key Attributes   

The ideal candidate will be professional, honest, responsible and fun. We are looking for someone who understands and believes in the Secret Smokehouse brand and who is willing to go above and beyond to help us fulfil our mission of being the best smokehouse in the UK.
We have exceptionally high standards, are a hard working tight-knit team and are tenacious and dedicated.
We love our customers and clients and we want to provide them with the best possible products and service.

Required Experience
1-2 years kitchen/food & hygiene preparation, and or handling knowledge particularly with fish, but not essential. A very well organised and methodical individual with the ability to manage their time effectively. A passion for food and the desire to be part of a dynamic fast growing business and team. 

If this sounds like you, please send a CV and cover letter to: careers@secretsmokehouse.co.uk

**interviews/trial shifts to be arranged, so please be available at short notice**

!!! JOBS COMING SOON !!!

- Production Chef
- Shop Manager
- Shop Assistant
- Delivery Driver
- Full-time blocksman [fishmonger/filleter]

SPECULATIVE APPLICATIONS
If you don't see a role which suits you here, please do submit an application if you are interested in working for us. Please detail the sort of role that you could flourish in because we are always keen to hear from articulate, like-minded people who understand the values of Secret Smokehouse brand. If you like the idea of being part of a dynamic and cohesive team that emphasises the collective over the individual, please send your CV to careers@secretsmokehouse.co.uk