Covid-19 Delivery Information


**SUMMER BREAK**

We are taking a little summer break from 15th-31st August to recharge our batteries. Orders placed over this period will be fulfilled when we return on the week commencing 31st August.


 

DELIVERY DURING COVID-19 - SUBJECT TO CHANGE 

London Zones 1-3 £4.99
We will endeavour to deliver your order the next day via our all-electric zero emission van if you live in Zones 1-3 here in London.

All postcodes outside London Zones 1-3 £8.99
For all postcodes outside Zones 1-3 in London, your order will be sent via Parcelforce10 next day delivery service. 

Please be patient with us if your delivery is delayed for any reason. Our products have been lovingly hand-filleted, cured, smoked, vacuum-packed and wrapped in temperature-controlled packaging so they reach you in tip-top condition and aren’t impacted in transit.

Orders to the Highlands & Islands of Scotland will take a minimum of two days to arrive so will be packed with extra ice to keep everything cool but. 

Parcelforce Deliveries
Parcelforce will deliver your order within 24-48 hours of collection from the Secret Smokehouse, however they are issuing delays to service due to the huge demand on their service - please be patient.  

As soon as your package enters the Parcelforce system, you will be sent an email & a text to confirm your order has been dispatched. You will be provided with a tracking number for you to follow the progress of your delivery. For more information about the location of your order, please contact Parcelforce directly via their website or by calling their customer service team on 0344 800 4466.  

Weekend Orders
Please note that any orders placed after midday on Wednesday will be dispatched the following Monday.  

Our Packaging
We pack all Parcelforce orders in special woolcool insulated packaging with icepacks that stay cool for 48hrs. Woolcool packaging is made from sheep’s wool and is one of the most sustainable natural materials, being available in abundance as a by-product of rearing sheep. The wool insulation is totally compostable and biodegradable, releasing valuable nitrates back into the soil. Woolcool insulated packaging products are reusable and fully sustainable, significantly reducing our impact of waste to landfill. 

Your Contact Information
Please ensure you give us your full and correct contact information details, delivery address and postcode. Tracking information will be emailed / text to you which you are able to change if you so choose.  

At Your Risk
Please note that if Parcelforce are unable to deliver your order due to an error in the address provided, you will be charged in full. 

Should you ask for your order to be left in a specific place (for example with a neighbour or behind a hedge) and Parcelforce cannot obtain a signature to confirm the delivery of your order, it will be left at your own risk. We accept no liability for its loss or damage. 

Contacting Us
We don't have a phone line as we are a small hands-on team focused on curing & smoking! If you need to make contact, please find your order confirmation email and hit reply or email us on orders@secretsmokehouse.co.uk